Terms & Conditions

Welcome to Infusion Business Intelligence Pvt. Ltd. ("Infusion BI", "we", "us", or "our"). By accessing or using our website (infusionbi.com) and our BPO/KPO services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully.

1. Services Provided

Infusion BI provides business process outsourcing (BPO), customer experience (CX), sales development (SDR), and data management services to corporate clients. The specific scope, deliverables, service level agreements (SLAs), and pricing for any engaged services will be explicitly defined in a separate, written Master Service Agreement (MSA) or Statement of Work (SOW) signed by both parties.

2. Website Use and Intellectual Property

• The content, design, graphics, and structure of this website are the intellectual property of Infusion BI and are protected by applicable copyright and trademark laws.
• You may not reproduce, distribute, or create derivative works from our website content without our express written permission.
• Case studies and client logos displayed on our website are used with permission to demonstrate our portfolio and remain the property of their respective owners.

3. Confidentiality and Non-Disclosure

We recognize that BPO services inherently involve the processing of highly sensitive corporate and customer data. We are committed to absolute confidentiality. All proprietary information shared with us prior to or during a client engagement is protected under our standard Non-Disclosure Agreement (NDA). We implement a strict Zero Trust architecture to prevent unauthorized access to your proprietary information.

4. Limitation of Liability

While we strive to ensure the absolute accuracy and reliability of the information provided on our website, the content is provided on an "as is" basis without warranties of any kind. Infusion BI shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website. Liability related to actual service delivery will be governed exclusively by the specific MSA signed with the client.

5. Governing Law & Jurisdiction

These Terms & Conditions and your use of the website are governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts located in New Delhi, India.

6. Amendments

We reserve the right to update or modify these Terms & Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website following any changes signifies your acceptance of the updated terms.

7. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us: