Privacy Policy

At Infusion Business Intelligence Pvt. Ltd. ("we," "our," or "us"), your privacy and data security are our highest priorities. This Privacy Policy outlines how we collect, use, and protect your personal and corporate information when you visit our website (infusionbi.com) or engage with our BPO and KPO services.

1. Information We Collect

A. Information you provide directly:

• Contact Information: Name, email address, phone number, and company name when you fill out our contact forms or download resources.
• Communication Data: Records of your emails, calls, or chats with our sales and support teams.

B. Information collected as a Data Processor (Client Data):

In our capacity as a BPO service provider, we process data on behalf of our enterprise clients. This may include end-user data relevant to Sales, CX, or Data Operations. We act strictly as a Data Processor for this information, handling it exclusively according to our clients' documented instructions, our Data Processing Agreements (DPAs), and our ISO 27001-aligned Zero Trust policies.

2. How We Use Your Information

• To respond to your inquiries and provide proposals for our services.
• To manage and execute contractual obligations and service delivery.
• To improve our website functionality, UX, and marketing efforts.
• To comply with legal obligations and enforce our Terms & Conditions.

3. Data Security & "Zero Trust" Infrastructure

Given the sensitive nature of the industries we serve (BFSI, Auto-Tech, Healthcare), we implement defense-in-depth security measures to prevent unauthorized access, alteration, or disclosure of data:

• Physical Security: Biometric access controls and 24/7 CCTV surveillance at our delivery centers.
• Network Security: Enterprise firewalls, disabled USB ports, and restricted internet access on production floors.
• No Local Storage: We enforce strict clean-desk policies and do not store client end-user data locally on our machines.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share information only in the following circumstances:

• Service Providers: Trusted third-party vendors who assist us in operating our website or CRM systems (e.g., Zoho, Google Cloud), under strict confidentiality agreements.
• Legal Compliance: If required by law, court order, or governmental regulation.

5. Your Privacy Rights (GDPR & Local Laws)

Depending on your jurisdiction, you may have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data ("Right to be Forgotten").
• Opt-out of marketing communications at any time.

To exercise these rights, please contact us at corporate@infusionbi.com.

6. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data handling practices, please contact our Compliance Officer: